Palmetto | Cares
Palmetto Cares is a service program for homeowners with solar power & energy storage.
Monitoring & Response
In a recent study, 51% of residential systems under produced their sale assumptions. Without monitoring, your system could be down for weeks/months before discovered, costing you hundreds of dollars in energy losses.
Tracking your system is a full time job, let Palmetto Care do it!
We capture data, and use analytical programs, machine learning algorithms and weather data to detect problems and determine a response.
Response & Dispatch
After determining a problem requires a service visit, we can schedule a technician to assess, make basic repairs or provide a plan for more complicated work.
Charges apply for service visit and any repairs before performed unless enrolled in one of Palmetto Care's service plans (contact us for details).
Palmetto Care offers extended service plans, working with your installer's warranty, to provide quick response times, discounted service visits and/or covered repairs. From time of monitoring alert, Palmetto Care is watching your system to get it producing again within a time window
For a small monthly fee of $7.99, homeowners receive 24 hour monitoring service, free virtual assistance support, access to solar professionals. We also provide one solar consult per year; during a consult, we check on your system, wash your solar panels or check your monitoring device. If you have additional needs, we offer system replacements and upgrades for a small cost (labor plus material). Our technicians are also able to help install a range of products such as energy storage, additional solar panels and energy monitoring devices.
Going solar gives homeowners true energy independence—generating their own consistent power, free from monthly utility bills. Now, take control of how much you save! With Palmetto Cares, you can keep track of savings and identify ways to save even more across the lifecycle of your solar panel system. Fully integrated with smart thermostat technology, Palmetto Cares can be accessed right from your phone, so keeping up with your solar savings is easier than ever before.